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Brother laser printers are popular recommendations for people seeking a printer with none of the nonsense. By nonsense, we mean printers suddenly bricking features, like scanning or printing, if users install third-party cartridges. Some printer firms outright block third-party toner and ink, despite customer blowback and lawsuits. Brother’s laser printers have historically worked fine with non-Brother accessories. A YouTube video posted this week, though, as well as older social media posts, claim that Brother has gone to the dark side and degraded laser printer functionality with third-party cartridges. Brother tells Ars that this isn’t true.
On March 3, YouTuber Louis Rossman posted a video saying that “Brother turns heel & becomes anti-consumer printer company.” The video, spotted by Tom’s Hardware, has 163,000 views as of this writing and seems to be based on a Reddit post from 2022. In that post, Reddit user 20Factorial said that firmware update W1.56 caused the automatic color registration feature to stop working on his Brother MFC-3750 when using third-party cartridges.
“With the colors not able to be aligned, the printer is effectively non-functional,” 20Factorial said. The Redditor went on to say that when asked, a Brother customer service agent confirmed that “the printer is non-functional without genuine toner.”
Rossman created a Wiki page breaking down the reported issues, including “printers continue to function with third-party toner but print at degraded quality unless OEM toner is installed.” He also noted that Brother printers automatically update when connected to the Internet and that Brother doesn’t offer older firmware versions to users.
Brother’s response
Brother denied to Ars Technica that it intentionally bricks printer functionality when users install third-party toner or ink. In a statement, the company said:
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